Policies
Liability
Before installing, the user shall determine the suitability of the product for the intended use. The user assumes all risks and liability. The seller’s and manufacturer’s only obligation shall be to replace such quantity of product proven to be incorrectly shipped and/or defective. Neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use of or the inability to use the product. The user accepts the responsibility of removing from service any product that becomes “worn-out”, unusable or defective in such a way as to make the product a potential safety hazard. The foregoing may not be altered except by an agreement signed by officers of the seller and manufacturer.
Owner/Installer Responsibility – Installation Implies Acceptance
The owner/installer assumes all responsibility for final inspection of product quality. Inspection of all matting should be done prior to installation and confirmation that the product delivered is the product ordered. Carefully examine matting for colour and quality before installing. Should an individual piece be doubtful as to grade, manufacture or factory finish, the installer should not use the piece. If the material is deemed not acceptable, do not install. Contact the seller immediately.
Prior to installation of any matting product, the owner/installer must determine that the job-site environment and the sub-surfaces involved meet or exceed all applicable standards. Recommendations of the construction and materials industries, as well as local codes, must be followed. These instructions recommend that the construction and subfloor be clean, dry, stiff, structurally sound and flat. The manufacturer declines any responsibility for job failure resulting from, or associated with, subfloor and substrates or job-site environmental deficiencies. If job-site is deemed not acceptable, do not install. Contact the seller immediately.
When non-finished matting is ordered, a 5 - 10% allowance for waste is required depending on layout. The allowance must be added to the actual square footage amount needed (diagonal installations require more).
Freight Terms
All prices are F.O.B. Edgewood Matting’s warehouses unless otherwise indicated in our price catalogues or quotations. Edgewood Matting Ltd. is not responsible for inside delivery charges, redelivery charges, residential delivery, waiting charges, or extra charges for “Notification of Arrival”. The customer is responsible for identifying damaged freight on the Bill of Lading at point of delivery.
Return of Merchandise
Written RMA approval must be obtained prior to the return of any merchandise. Where authorization is granted, a restocking charge of 20% plus freight may be applied assuming product is returned in re-saleable condition. This applies to stock items only. There is no return of custom fabricated mats, materials and/or non-stock products ordered at a customer’s request or special order items.
Tolerances - Entrance Mats
Custom surface mats, +/- ½ in. Custom recessed mats, +/- ¼ in. Full rolls and factory finished individual mats are subject to +/- 5% variance in width and/or length.
Pricing
Pricing for full rolls will be based on the marked roll lengths provided by the manufacturer. Pricing on irregular cut lengths will be based on ¼ ft. (3 in.) increments. Prices are subject to change without notice. Please call for current pricing and product availability. All prices are cash discounted net wholesale cost, available at one of Edgewood's FOB locations.
Terms of Payment for Account Customers
Net 30 days. Overdue accounts may be subject to an additional charge of 2% per month.
Credit and Selling Policy
Methods of Payment
- Interac e-transfer. Please remit to payments@edgewoodgroup.ca
- Electronic Funds Transfer (EFT)
- Debit – only available in person at the Edmonton office
- Credit card – may be used at time of purchase only
- Cheque (certified cheque preferred)
- Money order
- Bank draft
- Cash
All products supplied by Edgewood are cash discounted. However, purchases may be paid for by Visa or MasterCard at the time of ordering only.
If Visa or MasterCard is used to make a payment on your account after terms have been agreed upon, there will be a 3% administration charge applied.
Extension of Credit
New Customers
Normal credit authorization requires 7 business days. To avoid delays in processing, the credit application must be completed in full with adequate and accurate credit information supplied. The credit application must be signed by the person who has the authority to bind the company.
If a new customer requires material before credit authorization approval is obtained, the order will be shipped when one of the following conditions is met:
- Signed authorization of Visa or MasterCard
- Debit payment received (if processed in person at our Edmonton Office)
- Cash-in-advance
Businesses less than one year old will be placed on C.O.D. unless otherwise authorized by management.
Established Customers
Customers who have made purchases before and delay their payments beyond Edgewood’s normal terms of net 30 days will require special handling as follows:
- Accounts with charges beyond 60 days (from date of invoice) will be put on credit hold until payment of these invoices has been received in full.
- Accounts in excess of 90 days may lose credit status.
If a customer develops a poor credit history with us, our policy is to require one of the following conditions to be met before shipping:
- Signed authorization of Visa or MasterCard
- Debit payment received (if processed in person at our Edmonton Office)
- Cash-in-advance
TERMS OF SALE Net 30 days. Overdue accounts may be subject to an additional charge of 2% per month.
